Commonly Used Terms

Did you know? Multi-modal tracking offers visibility across ₹40,000 crores in integrated transportation each year. Freight forwarding companies provide seamless monitoring that boosts customer experience by 60-80%. This also reduces the number of inquiries and improves operational coordination.

Integration Framework and System Architecture

Multi-modal tracking combines data from ocean carriers, airlines, rail operators, and trucking companies. This provides a clear view of shipments across various transportation methods and service providers. Freight forwarding companies spend ₹10-50 lakhs annually on tracking platforms that gather data from several sources. This approach ensures customers have clear visibility and effective tracking support.

Customer Experience and Service Enhancement

Integrated tracking enhances customer experience through clear visibility, simple monitoring, and detailed shipment information. This leads to higher satisfaction and less complexity in the process. Freight forwarding companies gain operational benefits such as lower customer service costs, better satisfaction, and a competitive edge thanks to strong tracking abilities and good communication with customers.

Operational Coordination and Efficiency Benefits

Multi-modal tracking allows for better coordination between different transportation methods, proactive problem-solving, and improved service delivery. Freight forwarding companies use this integrated tracking for better operations, service coordination, and performance management. This helps them build competitive advantages with outstanding visibility and quality service.